arionay Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy describes how arionay ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you") who access or register on the arionay platform at arionay.app. This policy applies to all users of the platform, whether you are visiting, browsing, or holding a registered account.

By creating an arionay account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, please do not use the platform.

arionay is operated for the Philippine market. All personal data handling practices are aligned with applicable Philippine data privacy law.

2. Data We Collect

arionay collects different types of personal information depending on how you interact with the platform. Here is a breakdown of the categories of data we may collect:

We do not intentionally collect sensitive personal data beyond what is required for identity verification and financial compliance purposes.

3. How We Use Your Data

arionay uses your personal data for the following purposes:

• To create and manage your arionay account.
• To verify your identity as part of Know Your Customer (KYC) procedures required for real-money gaming.
• To process deposits and withdrawals in Philippine Peso through your registered local bank account or e-wallet.
• To send OTP codes and security alerts related to your account activity.
• To provide customer support and respond to your queries or complaints.
• To detect, investigate, and prevent fraudulent transactions, money laundering, or other prohibited activities.
• To improve the platform's performance, features, and user experience.
• To comply with applicable legal and regulatory obligations under Philippine law.

arionay will not use your personal information for purposes unrelated to the above without your explicit consent.

4. Sharing Your Data

arionay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Payment Processors: We share necessary financial details with Philippine banks and payment service providers (such as those facilitating GCash and Maya transactions) solely to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers may receive your identity documents to complete verification. These providers are bound by strict confidentiality obligations.
• Legal Obligations: arionay may disclose your information to government authorities or law enforcement agencies when required to do so by applicable Philippine law, court order, or regulatory requirement.
• Platform Service Providers: Certain technical service providers (such as hosting, security, and analytics tools) may process data on our behalf under data processing agreements that restrict their use of that information.

Any third party receiving data from arionay is required to handle it with the same level of care and in accordance with applicable privacy law.

5. Data Security

arionay implements a range of technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the platform.
• OTP (One-Time Password) verification for sensitive account actions including withdrawals and password changes.
• Secure, access-controlled storage for personally identifiable information and KYC documents.
• Internal data access restrictions ensuring that only authorized personnel can access sensitive data as required to perform their role.
• Regular security reviews of platform infrastructure.

While arionay applies industry-standard security practices, no online system can guarantee absolute security. You also play an important role — never share your password, PIN, or OTP with anyone, including people claiming to be arionay staff.

6. Data Retention

arionay retains your personal data for as long as your account is active and for a period thereafter as required by applicable law, including financial recordkeeping obligations. Transaction records may be retained for extended periods for compliance with anti-money laundering regulations.

If you request account closure, arionay will retain certain data for the legally required retention period even after your account is deactivated. Residual data required for legal, financial, or dispute resolution purposes will be held securely and not used for other purposes.

7. Your Data Rights

As an arionay user, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data arionay holds about you.
• Correction: You may request correction of any inaccurate or incomplete personal data on your account.
• Deletion: You may request deletion of your personal data, subject to legal retention obligations that may require us to retain certain records.
• Objection: You may object to certain uses of your data, where such processing is based on legitimate interests rather than legal obligation.
• Portability: Where technically feasible, you may request a portable copy of your data in a common format.

To exercise any of these rights, contact arionay support through your account dashboard or at [email protected]. Requests will be handled within a reasonable timeframe in accordance with applicable law.

8. Cookies and Tracking

arionay uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device that help us recognize you, maintain your session, and understand how you interact with the site.

The types of cookies used on arionay include:

• Essential cookies: Required for the platform to function — including login sessions and security tokens. These cannot be disabled without breaking the service.
• Analytics cookies: Used to understand how players navigate and use the platform, helping us identify areas for improvement. Data collected this way is aggregated and not linked to individual identity.
• Preference cookies: Used to remember your settings and preferences across sessions.

You can configure your browser to block or delete cookies, but doing so may affect the functionality of certain platform features including the ability to stay logged in.

9. Minors

arionay is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. By registering on arionay, you confirm that you are at least 21 years of age.

If arionay becomes aware that a registered account belongs to a person under 21, that account will be immediately suspended, any balance will be subject to review, and the associated personal data will be handled in line with applicable law. If you believe a minor has registered on arionay, please contact us at [email protected].

10. Changes to This Policy

arionay may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. When updates are made, the revised policy will be published on this page with an updated date at the top.

We encourage you to review this policy periodically. Continued use of arionay after a revised policy is published constitutes your acceptance of the changes. If a material change affects how we use your data in ways you did not previously consent to, we will notify you through your registered contact information where required by law.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how arionay handles your personal data, please contact our support team through the live chat feature in your account dashboard.

You may also reach us at: [email protected]

arionay is committed to addressing privacy concerns in a timely and respectful manner. We will do our best to resolve your query directly, and where we are unable to, we will point you toward the appropriate channel under applicable Philippine law.